Best AI Tools for Customer Support Teams
Support teams use these approved Customer Support listings to run a helpdesk, answer chat from a knowledge base, or put an agent on the phone. This guide is the team stack. The automate-customer-support use case is the task workflow for the same category. Prices below are the pricing field on each listing.
What Customer Support Teams Use AI For
How to choose
For a helpdesk, Gorgias' heading is "The AI helpdesk for e-commerce merchants" and its pricing is "$10 mo." Zendesk AI's heading is "Built-in intelligent tools for the modern helpdesk" and its pricing is "$19 mo per agent." Front's heading is "Shared inbox and support platform with AI" and its pricing is "$25 mo." Hiver's heading is "Omnichannel customer service inside Gmail and beyond" and its pricing is "$25 mo." Crisp's heading is "Multichannel customer messaging with an AI agent" and its pricing is "Free / $45 mo."
For a chatbot on your own content, Chatbase's heading is "Build a custom GPT-powered chatbot for your website" and its pricing is "Free / $19 mo." Intercom Fin's heading is "A breakthrough AI chatbot for instant customer resolution" and its pricing is "$0.99 per resolution." SiteGPT's heading is "AI chatbot trained on your website content" and its pricing is "$39 mo." CustomGPT's heading is "No-code AI agents trained on your business content" and its pricing is "$99 mo." Tidio's heading is "AI customer service for e-commerce" and its pricing is "Free / $29 mo."
For phone calls, Bland AI's heading is "AI phone agents for inbound and outbound calls" and its pricing is "Usage-based." Retell AI's heading is "Platform for building AI voice agents that handle phone calls" and its pricing is "Usage-based." echowin's heading is "AI phone and chat agents for businesses" and its pricing is "Free / Usage-based." Synthflow's heading is "Enterprise voice AI platform for automating phone calls" and its pricing is "Custom Pricing."
Forethought's heading is "AI for automating enterprise customer service tickets" and its pricing is "Custom Pricing." Cresta's heading is "AI that coaches contact center agents in real-time" and its pricing is "Custom Pricing." Pylon's heading is "B2B customer support platform with AI agents" and its pricing is "Custom Pricing."
Top AI Tools for Customer Support Teams
Frequently Asked Questions
What pricing is stored for the helpdesk listings?
Gorgias is "$10 mo." Zendesk AI is "$19 mo per agent." Front and Hiver are both "$25 mo." Crisp is "Free / $45 mo." Kustomer is "$89 mo" and its heading is "AI-powered CRM for modern customer service teams."
Which listings price by resolution instead of a monthly seat?
Intercom Fin's pricing field is "$0.99 per resolution." Helply's pricing field is "$0.75 / Resolution" and its heading is "AI resolution that pays for itself—or you pay nothing."
Which headings describe phone agents?
Bland AI's heading is "AI phone agents for inbound and outbound calls." Retell AI's heading is "Platform for building AI voice agents that handle phone calls." echowin's heading is "AI phone and chat agents for businesses." Synthflow's heading is "Enterprise voice AI platform for automating phone calls." Parloa's heading is "Enterprise platform for voice and chat AI agents."
How is this different from the customer-support use case?
The use-case page is the workflow for automating replies. This page is the directory of approved Customer Support listings, with the heading and pricing stored on each one, for a team choosing a helpdesk, a chat agent, or a phone agent.
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